Quality Management Systems (QMS)

Implementation of a quality Management system (QMS) will provide reassurance to current and future customers of the commitment of the organisation to provide a consistently high level of quality of service or product.

The latest revision of ISO 9001 has the following benefits:

Less bureaucratic (only six mandatory documented procedures required)

Process approach (systems to be based on business processes not clauses of the standard)

Customer focused (requirement to monitor customer satisfaction)

Process performance to be analysed to provide relevant information from which informed decisions can be made

Requires continual improvement to be achieved and demonstrated (requirement for setting and meeting objectives and targets)

Systems can be implemented to meet the requirements of ISO 9001 and either registered by a UKAS Accredited Certification Body or maintained to meet all the requirements but not formally registered.

IRCA Registered Principal QMS Auditor