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ISO 9001 : 2008 at Wallrite Limited

Wallrite Limited (www.wallrite.co.uk), based in Twyford near Reading are a high quality specialist interiors contractor with a proven track record for delivering top quality installations of all types of drywall and demountable partitioning systems – Mineral Fibre suspended ceiling systems through to high-end bespoke metal and chilled beam specialist ceilings.

Wallrite have always aspired to be not the biggest but the best in their industry. They have always sought to provide a quality product that a client, architect or contractor would recognise as a high standard, well above average for the industry. Their target is to secure the trust of the client and his team and by doing so obtain repeat business. They take a long-term view to business relationships. They believe that quality is the way to achieve this with their attention to detail from the inception stage through to completion. They are pleased to assist designers and contractors at any stage by advising on product selection and installation paying close attention on junctions, details and co-ordination with other works or components. Their years of experience cover a broad spectrum of project types and problems from tight ceiling voids, design or cost constraints to multiple junctions. Their aim is to provide value for money to the design without compromising either the quality or aesthetics of the final product.
Wallrite obtained an ISO 9001 certificate in March 2009 from an organisation that is not accredited by the United Kingdom Accreditation Service (UKAS). The certificate was accompanied by a ‘quality manual’. Wallrite contacted me in May 2009, regarding consultancy support towards certification to ISO 14001 and OHSAS 18001, but during an introductory meeting it became apparent that they were beginning to doubt the value of the ISO 9001 certificate they had recently obtained. It was agreed that any further registrations would be from UKAS accredited certification bodies and the first activity they would require from me would be a full audit of their existing quality management system against the requirements of ISO 9001.

This audit was conducted over two days in July 2009. Numerous findings were raised where the company failed to meet fundamental requirements of ISO 9001 (through no fault of the company but entirely due to the inadequacy of the documented quality system provided) and it goes without saying that the company would certainly not have been recommended for registration by a UKAS accredited certification body.

The company acknowledged the findings and engaged me to implement a quality management system that was fit for purpose, met the needs of their business, and would be suitable for assessment by a UKAS accredited certification body.

The management system was designed around PAS99 guidelines for integrated management systems as it is the company’s intention to incorporate ISO 14001 and OHSAS 18001 at a later date. The quality manual was written as an integrated management system manual and process flowcharts were developed that meet the requirements of ISO 9001 and that can easily be adapted to meet ISO 14001 and OHSAS 18001 when required.

The project took sixteen days of my time at the end of which the company were recommended for registration to ISO 9001 following a two-day assessment (including a site visit) by the chosen certification body, URS, (www.urs.co.uk) in September 2010.

The company were extremely satisfied with the consultancy support and commented ‘Very happy with service and would recommend highly’ in a recent customer satisfaction survey.

The company have confirmed that they would like my assistance to proceed with the environmental management system standard ISO 14001 and the occupational health and safety management system standard OHSAS 18001 later in 2011.

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